Find answers to common questions about our radiation safety training courses and services.
You'll need a computer, tablet, or smartphone with a reliable internet connection. Our courses work on all modern web browsers (Chrome, Firefox, Safari, Edge). No special software is required – everything runs in your browser. We recommend using a computer for the best learning experience.
Yes, our courses are designed to meet the requirements of radiation regulatory authorities across all Australian states and territories. However, some states may have additional specific requirements. We recommend checking with your local regulatory authority to confirm course acceptance for your specific licence application.
Most courses provide 12 months of access from the date of enrollment. This gives you plenty of time to complete the course at your own pace. The actual time to complete varies by course – licence courses typically take 20-40 hours, while CPD courses range from 2-6 hours. You can see the estimated completion time on each course page.
Your certificate is generated automatically and immediately upon successful completion of the course and passing the final assessment. You can download it directly from your student portal in PDF format. The certificate includes your name, course details, completion date, and a unique verification code.
Don't worry! All our courses allow multiple attempts at assessments. If you don't pass on your first try, you'll receive feedback on areas to review. You can retake the assessment after reviewing the relevant course materials. There's no limit on the number of attempts, and no additional fees for retakes.
Yes! Our CPD courses are specifically designed to provide continuing professional development points for medical, dental, and veterinary professionals. Each course clearly states the number of CPD points available. Your certificate will include the CPD points earned, which you can submit to your professional body.
Our technical support team is available during business hours (9 AM - 5 PM AEST, Monday-Friday) to help with any technical issues. You can reach us by phone at 1300 282 593 or email support@radiationtraining.com.au. Most technical issues can be resolved quickly, and we'll ensure you don't lose any progress in your course.
Yes! You retain access to course materials for 12 months after enrollment, even after you've completed the course and received your certificate. This allows you to review content whenever needed. You can also download key resources and reference materials to keep permanently.
We offer a 14-day money-back guarantee from the date of enrollment. If you're not satisfied with the course for any reason, simply contact us within 14 days for a full refund. After 14 days, refunds are considered on a case-by-case basis. Our goal is your complete satisfaction with your learning experience.
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and PayPal. For corporate clients, we also offer invoice payment options with NET 30 terms. All payments are processed securely through encrypted connections to protect your financial information.
Absolutely! Many of our students have their training funded by their employers. We can provide invoices with your employer's details and accept corporate purchase orders. For bulk enrollments (5+ students), we also offer corporate discounts. Contact us for more information about corporate accounts.
Yes, we offer discounts for group enrollments. Groups of 5-9 students receive a 10% discount, 10-19 students get 15% off, and groups of 20+ receive a 20% discount. We can also create custom training packages for large organizations. Contact our corporate training team for a quote.
Our friendly support team is here to help. Get in touch and we'll answer any questions you have about our courses.
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