Appeals Policy

Purpose

The purpose of this Appeals Policy is to provide a fair and transparent process for students enrolled in online training courses offered by Radiation Training Pty Ltd (Radiation Training) to appeal decisions related to assessments and grading.

Scope

This policy applies to all students actively enrolled in online training courses provided by Radiation Training, or who have completed within the previous seven days.

Grounds for Appeal

Students may submit an appeal on the following grounds:

• Procedural errors – in the assessment or grading process.
• Technology issues – if students experience technical difficulties during assessments or encounter issues accessing course materials, and these issues significantly impact their performance.
• Course material inaccuracy – if students identify inaccuracies or outdated information in the course materials that adversely affected the student's understanding or performance.
• Incomplete or inaccurate instructions - if students can demonstrate that instructions for assessments were incomplete, unclear, or contradictory, leading to confusion.
• Special circumstances – cases involving exception or extenuating circumstances or situations beyond the student's control that impacted on the testing process.

Submission of Appeal

All appeals must be submitted in writing within 7 days of receiving the assessment results. Appeals are to be submitted via contact@radiationtraining.com.au.

The appeal should include a clear statement of the grounds for the appeal, supporting information and any relevant evidence or documentation.

Review Process

Upon receiving an appeal, the Radiation Training Appeals Committee will review the appeal, including the original assessment(s), relevant course materials, and any supporting documentation provided by the student. The learning management system information including invigilation data will be referenced as required. The Appeals Committee may request additional information from the student if required.

Decision

A written decision will be issued within 14 days of receiving the appeal (subject to the timely provision of additionally requested information from the student). The decision will be communicated to the student via email and will include the rationale for the decision.

Further Appeals

There is no further avenue for a secondary appeal on the same matter.

Review and Revision

This Appeals Policy will be reviewed annually and updated as required to ensure its effectiveness and compliance with Radiation Training's policies.

Next Review date: 1 July 2027